The Business Operations Support Team (BOS) carry out various tasks to ensure maximum revenue is returned from existing and new clients bases whilst adhering to strict compliance rules. We train and support UK&I GTM Sales Teams on internal processes and systems to allow them more time to focus on selling. We process orders for all verticals within Experian, while providing client access in a timely manner; this also includes processing all invoice requests, credit notes and identifying/fixing billing errors. We are the link between various functions; helping with mapping processing, triaging urgent queries and maintaining guidance materials for the sales teams.
What you’ll be tasked with:
Communication:
Liaise and maintain communication channels with Sales, Support, Finance, Product, Service & Billing, Marketing, Professional Services, Procurement and Commercial Management teams regarding process improvements, alignment with Experian acquisitions and ad-hoc queries.
Sales Support:
- Handle all queries sent into the business operations helpdesk within agreed timescales, prioritising urgent issues and resolving queries using both internal knowledge and internal stakeholder support.
- Provide access and support to sales teams on the correct usage of internal software platforms required to carry out their day -to -day activities; delivering ad-hoc training to sales teams on Experian “sales order to invoice” process.
- Triage and provide “first line support” to sales teams on supplier pricing and royalties, product delivery processes, contractual standards, financial requirements; escalating issues to other functions as required.
Quote/Order Processing:
- Review and approve all quotes submitted by sales teams via the business operations helpdesk to ensure minimum requirements are met against the technical review checklist.
- Process all opportunities submitted by Sales teams to “execute stage” to create orders for delivery and billing in Salesforce.
- Review all supplier and royalty pricing calculations against the Global Royalty Calculator to ensure third – party supplier terms are satisfied on each quote/order.
Billing Support:
- Generate all requests for billing access in our internal billing system for all new clients.
- Liaise with the service and billing team to request creation on invoices for clients via preparation of the daily cyclic file.
- Facilitate and manage all credit note requests for clients, liaise with the Service & Billing team to request creation of credit notes and reissue of corrected invoices when billing errors are discovered.
- Support the monthly reconciliation process alongside the Service/Billing and Finance teams, communicating and flagging discrepancies which could impact the monthly reconciliation file.
Product Delivery:
- Issue and deliver all licence keys on relevant products to the Account Manager on all client orders.
- Set up and activate internal client accounts on relevant portals for Data Cleanse Solutions, Address Validation and Salesforce.com Applications.
- Assign and activate all “On Demand/SaaS” products sold via Salesforce and the EDQ SaaS Portal; add and activate user profiles for clients when requested by Sales teams.
Compliance & Regulatory Changes:
- Review all new clients/accounts to ensure they pass the minimum requirements against the due diligence checklist; including sanctions and credit reviews.
- Participate and support any-and-all supplier audits when announced; including providing historical invoices, contracts and further details to queries asked by the auditor.
Could this be the role for you? Here’s what we’re ideally looking for:
- Demonstrated numerical capability (Maths & English GCSE Level) Microsoft Office Suite; Intermediate Excel skills. Administration or customer service experience would be a bonus!
- Good communication skills; verbal and writing Excellent organisational and collaboration skills
- Detail oriented and problem-solving abilities
- Good time management skills and a multi-tasker.
- Preferred Qualifications: Prior Experience with SaaS Prior Salesforce Experience
Why choose us?
Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!
At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where employees can split their working time between the office and their home, support our belief that this balance brings long-lasting benefits for our business as well as our people. So that you can love where you work please discuss what works for you with your recruiter during the hiring process.
Who are Experian?
We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
Could this be the role for you? Apply now to start your journey with Experian.
