The Role
As a Sales Support Consultant, you will strive to provide an exceptional standard of service and support to Area Managers, Account Managers & Authorised Representatives, to maximise sales performance and help achieve their sales and service objectives in Regional and Metropolitan areas.
Please note this position is a 6 month fixed term contract.
Key Responsibilities
Responding to queries from WFI Area Managers, Account Mangers & Authorised Representatives relating to client accounts, amendments, adjustments and modifications to insurances policies
Supporting Area Manager, Account Manager & Authorised Representatives by completing required policy lifecycle actions such as quotations, new business uploads, renewals, endorsements, referrals & retention calls
Maintain control of outstanding debtors to ensure debts are managed in line with KPIs
Develop and maintain strong client and Agent relationships
Skills & Experience
A genuine passion for providing excellent customer service
Experience or equivalent client service or customer service role
Understanding of WFI products and operations of the general insurance industry
Excellent telephone etiquette skills
Outstanding communication and interpersonal skills (both written and verbal)
About Us
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.
We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
Ready for anything? Let’s talk.
Start your career journey with us and click ‘Apply’! Applications close on Sunday 29th August 2021.
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.
IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.
