Company SummaryJoin our team! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the sixth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.comJob Summary
Essential Functions
Administrative/Clerical Support
- Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management
- Scheduling/Travel arrangements
- Expense reports
- May support sales representatives in account servicing
Customer Service
- Assists in customer service functions.
- Acts as the team’s resource and subject matter expert to answer questions and resolve issues
Record Keeping & Reporting
- Prepares and reviews sales contracts, agreements, proposals and presentations
- Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization
- Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems
Marketing/Social Media/Event Planning
- May coordinate the workflow of marketing-related requests
- Creates and distributes marketing materials such as flyers and brochures
- Updates social media and assists in tradeshow or event preparations
Training & Education
- Participates in and conducts training programs within a functional area or unit, typically in a production environment
- May train an internal or external audience individually or in a group setting
- Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training
- Coordinates and executes educational and training events. Assists in resourcing and logistics
Knowledge And Skills/Technology Used
- Working knowledge of fundamental concepts, practices and procedures of the sales department/field
- Familiarity with sales database systems or software such as Salesforce
- Good listening, verbal and written communication skills
- Good customer service skills
- Establishes effective working relationships at the work group level
- Good organizational skills with the ability to multi-task, prioritize and follow up
- Proficient in Microsoft Word, Excel and PowerPoint
Typical Education
- High School diploma or equivalent
Licenses or Certificates
Typical Range Of Experience
- 1-3 years of experience
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
