This role is great for someone who loves solving complex problems for customers. It’s a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world’s largest independent ad tech company.
About the job:
• Deliver post-implementation product support to Xandr customers
• Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
• Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
• Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas
• Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor
Qualifications
• Outstanding troubleshooting, analytical, and problem-solving abilities
• Demonstrable passion for learning new technologies
• Strong organization and process-orientation skills, while also being entrepreneurial
• Able to proactively achieve goals while being an excellent team player
• Must be fluent in English
• Beneficial tech skills (if you don’t have all of them, you can learn them at Xandr!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols, SQL scripting and relational databases APIs, particularly RESTful is helpful
