For over 70 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our innovation is inside more state-of-the-art equipment than you may imagine.
Murata solutions enable global product companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.
Our past innovations drive today’s technology, and our present innovations are shaping tomorrow’s. Whatever the future holds, you can be sure it will contain Murata.
Location
Dallas, TX
General Summary
The Senior Business Process Analyst, CRM and Lead Management position is responsible for providing support to users of Salesforce Sales Cloud, Partner Community, Customer Community and CPQ. This position is also responsible for aligning digital marketing and sales process support to Users in North America, as well as system data integrity and maintenance.
Essential Job Responsibilities
- Drives successful CRM process improvement.
- Develops and executes Lead Management and digital platform training programs.
- Defines Sales efficiencies and improved support to the MENA customer.
- Facilitates Lead and Web Inquiry process and support.
- Monitors Global SFDC system development and executes regression and UAT for specific parts of the system.
- Data management of Digital Marketing activities and support with Digital Marketing reporting.
- Promotes trust and gains confidence of internal clients.
- Provides prompt and reliable advice and follow-up.
- Effective internal communication and problem solving.
- Meets project management targets.
- Maintains a library of resources for reference and support of business processes.
- Supports and expands CRM use of Mfg Rep organization.
- Promotes business process functions and provides strong and meaningful sales reporting.
- Aligns and prioritizes decisions and initiatives with corporate strategies.
- Ability to critically evaluate data, resolve conflicts and make day-to-day decisions to preserve data integrity.
- Transform high-level information into details and interpret into a strategic framework.
- Proactively reports results of progress with manager.
- Works in a collaborative manner.
- Gathers requirements for system improvements, communicates and advocates for the business users to improve efficiencies.
- Skillfully performs quality reviews and takes appropriate actions in a timely manner.
- Successfully troubleshoots and overcomes barriers and obstacles.
- Effectively manages changing priorities and appropriately shifts resources in a timely manner.
Miscellaneous Job Responsibilities
- Continuing Education of the Salesforce.com platform.
- Provides reports of activities and outputs to key stakeholders.
- Perform other job-related responsibilities and duties as may be assigned from time to time.
Competencies
Critical Thinking & Decision Making
Customer Orientation
Functional/Technical Knowledge
Promotes Innovation & Change
Results Orientation
Teamwork
Required Qualifications
- Bachelor’s Degree.
- Certified Salesforce Admin.
- Five+ years of Sales Operations, Digital Marketing or Information Technology (IT) experience with demonstrated success.
- Ability to demonstrate expertise with MS Office, MS Excel and MS Project or Wrike.
- Strong organizational skills, ability to prioritize, and meet tight deadlines.
- Self-starter with ability to work independently.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills.
- Enthusiastic attitude and ability to work effectively as a member of a diverse team.
- Well-developed presentation skills.
Preferred Qualifications
- Bachelor’s Degree in Business.
- Proficiency with Digital Marketing systems like Marketo or Salesforce Pardot.
- Electronics Industry Experience.
Travel
Occasional domestic travel
