Job Description
Auto req ID: 244875BR
Job Description
• Strong proficiency on Business English. (Almost native.)
• Ability to listen to each consumer attentively and use information provided by company to tailor responses/actions to meet the consumer’s specific needs.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Answer customers on official channels professionally and responding officially to their inquiries, suggestions and complaints.
• Excellent verbal and written communication skills, including verbal with proper grammar. (50 wpm minimum with accuracy)
• Obtaining and evaluating all relevant data to handle complaints and inquiries, so that we may understand, and have better insight, to the consumer needs.
• Recording details of comments, inquiries, complaints, and actions taken in interactiion notes and reports as necessary and updating them in our platform.
• Researching required information using available resources.
• Processing forms, orders, and applications needed to help our customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing interactions/cases to the appropriate service resources.
• Technical expert in related computer applications.
• Ensure proper security and confidenciality procedures are followed on all client interactions.
• Other duties as assigned or requested to better serve our purpose.
• Attend and actively participate in Team Meetings/additional training sessions as scheduled.
Qualifications/Requirements
• 6 to 12 months of customer service experience, preferably in a non-voice UK / US process. Graduation a must (Must for HBS).
• Experience in dealing with public queries.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.
• Good self-teaching skill
Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular
