Job Responsibilities
- Define, develop & implement standards and policies for the audio video services & conference systems.
- Configure, operate, and maintain AV equipment and associated solutions
- Develop testing process to ensure AV changes/upgrades don’t negatively impact key business use cases or user experience.
- Document operating procedures, issues & resolutions, deployment guide related to AV solution
- Consider user feedback and improve AV services
- Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
- Manage conferencing solutions like Cisco WebEx, Zoom
- Provide expertise for Zoom, telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming
- Train L1, L2 teams and provide the last line of defense for AV support
- Provide support for large meeting / events. Work with executive admins and setup, conduct critical on-site or virtual meetings/events for senior managements and C-level executives
- Collaborate with various IT functions for implementation and support per standards, processes, and procedures in their respective domains.
Job Qualifications
- Bachelor’s degree or equivalent
- Minimum 7-8 years of hands on experience as an AV Engineer
- Excellent communication skill is a must for this role. Must be able to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
- Must have one full cycle project experience with on-prem telephony system, Cloud-Telephony systems
- Must have one full cycle project experience in Cisco or Zoom conferencing and configuration & administration
- Must have experience conducting large meetings, streaming.
- Experience with multiple collaboration platforms is plus
- Proven skills in supporting Level 3 escalations
- Must have experience with Microsoft O365 integrations
- Scripting experience using PowerShell, python or automation tools is a plus
- 2 to 4 years of scripting experience such as Python, PowerShell, or other automation tools
- Desire and ability to learn new technology
- Self-prioritization skills to analyze support requests and prioritize them based on impact. Actively manage tickets & projects.
- Motivated to do things proactively and drives things to completion.
