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Position Summary
We are expanding the Service Delivery team and as such we have a newly created position for a Service Delivery Manager. Service Delivery are responsible for the governance of Global Financial Services including outsourced services, we partner with operations including Record to Report, Order to Cash and Invoice to Pay.
Primarily this role will partner with Record to Report operations, governing and being the global point of contact for the Balance Sheet Review, Knowledge Management and Problem Management processes.
The successful applicant must possess a high attention to quality and be able to work collaboratively with key internal and external customers. They will need to demonstrate flexibility, be open-minded and adaptable to changing business needs and requests. The ideal candidate will have a demonstrated ability to analyze and interpret complex financial information, be an effective decision maker and planner and be able to offer and deliver superior business solutions. The candidate must have ability to manage multiple tasks, be well organized, and have a proven track record of meeting or exceeding deadlines. Strong project management and leadership skills are very desirable. Strong, oral, written and interpersonal communication skills are vital. The successful candidate must be a self-starter, highly motivated, and work with minimal supervision.
Key Responsibilities
Governance of Balance Sheet Reconciliations, including:
- Subject Matter Expert for SOP (Standard Operating Procedure) relating to Balance Sheet Review and Monitoring
- Monitor and ensure adherence to applicable SOP
- Maintain the Reconciliations Playbook and attend TAN (Technical Accounting Training)
- Creation of daily targets and monitoring of monthly Balance Sheet review process including applicable follow up and escalation
- Coordinate monthly quality assurance review
- Lead monthly regional balance sheet review meetings
- Creation of dashboards to evaluate data, analyse associated data to identify trends and drive improvements in quality
- Ongoing reviews of underlying data to identify opportunities for simplification and efficiency.
- Management of Annual Risk Assessment cycle
- Host training sessions and manage user specific enquiries relating to Balance Sheet Reconciliations
Governance of Knowledge Management Activities including:
- Ownership of Work Instruction repository, initial project required to review other possible repositories, identify appropriate structure and migrate documentation. Ongoing management of repository to ensure data is maintained correctly.
- Coordination routine Work Instruction review, management and escalation of non-compliance
- Identifying opportunities to standardise processes and documentation.
- Conduct process mapping workshops and evaluate processes to drive standardisation and efficiencies.
- Host training sessions for users and create training documentation on repository and knowledge management process.
Governance of Problem Management, including:
- Ownership of Problem Management repository, keeping up to date with system enhancements and requirements.
- Monitoring of ticket governance including creation, assignment, and resolution.
- Monitoring problems to ensure quality documentation of root cause, corrective and preventive actions
- Analysis of tickets created, report out to Stakeholders on underlying trends and broader opportunities identified
- Host training sessions and manage user specific enquiries relating to Problem Management
- Conduct complete ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment.
Soft Skills Desired
- Work independently within assigned scope; identify, analyze and solve problems requiring cross-department involvement; manage demands and expectations; demonstrate sufficient extent and breadth of business experience to present as a credible business partner for the Record to Report Team
- Ability to work under pressure with conflicting priorities escalating conflicts were required
- Take responsibility and accountability for monitoring or executing all tasks within scope
- Daily/weekly/monthly work prioritization and planning guided by understanding of dependencies, complexity and compliance requirements. Flexibility to adjust to broader team priorities.
- Co-operate with other teams internally as well as with external parties (outsourced provider). Independently drive cross-functional deliverables and issue resolution process for all tasks performed within scope
- Communicate clearly, effectively and appropriately at different levels of the company regarding assigned tasks. Propose communication regarding complex issues and involve line manager as appropriate.
Ability to influence people at all levels both locally, regionally and globally - Apply understanding of overall end-to-end process in task execution, decision making and planning.
- Identify and drive areas for CI within assigned scope by influencing and engaging business partners and supporting your peers and managers in delivering on a broader scope
- Be adaptable
Qualifications & Experience
- Accounting background
- Degree in accounting or equivalent business experience
- AAT qualified/ ACCA or CIMA part- or fully-qualified
- Fluent in English.
- Excellent computer skills with competencies in MS applications (Excel, Outlook, PowerPoint, Visio) and major ERP platforms (preference SAP).
- Excellent working knowledge of record to report processes in a multinational company.
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognises the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. If you require reasonable adjustments in completing this application, or any part of the recruitment process direct your enquiries to adastaffingsupport@bms.com. Applicants can request an approval of an adjustment prior to accepting a job offer.
