Leica Microsystems has helped shape the future for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Field Service Manager
Covering the South of UK
You will manage a team of 10-12 Field Service Engineers across the south of the UK. Our Engineers are professional, motivated, friendly, independent, and
technically savvy. They do what it takes to look after our customers and represent our high standards. With a first-time fix mentality.
Your Responsibilities
We are looking for a people leader someone of can drive continuous improvements, work as part of the leadership team on development, processes and productivity.
Focusing on the commercial aspect of the business as well as the day-to-day management of the team, you will be responsible to for planned revenue and profitability targets.
- Negotiate contracts and 3rd party service providers.
- Actively manage service key accounts and support Sales Teams at critical or key account customers in order to ensure first class customer happiness.
- Ensure customer complaints are dealt within agreed time scales
- Reduce inventory in the workshop to a minimum. Do regularly 5Ss in workshops and ensure inventory held is in line with business objectives
- Support Tender business as the need arises. Raise sophisticated tenders to EU Managers
As a field Service manager, you will have overall responsibility for the success, growth and development of your team.
- Consistently monitoring workload, team performance and productivity
- Ensuring we continue to develop our engineers by carrying out training and mentorship
- Manage Performance Improvement plans, working with the team on process improvements using lean techniques such as 5’s.
Our Expectations
You will be Degree qualified, in Electro-mechanical or Electrical Engineering or have equivalent work experience / military training.
But overall we are looking for a people leader someone who has experience with developing a team and owning a PNL.
- Team leadership experience with the ability to build and drive effective team working.
- A basic knowledge/understanding of GMP.
- Good communication skills and ability to deliver great service to all our clients
- A team-leader, someone who is motivated and driven to provide a good customer experience
- Flexible with travel – 75% field based
What We Offer
- Attractive Benefits Package (Pension, Healthcare and many more benefits)
- Competitive Salary
- Continuous training, support and focus on your personal development
- A combination of home working and field based.
Get More Insight
Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4
Are you interested to discover new opportunities in an innovative, team-oriented environment? Then do apply online.
We are looking forward to your application!
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.
As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher
Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
