RSA is one of the world’s longest standing insurance groups, providing protection and peace of mind, for over 300 years, to more than nine million customers, worldwide.
Our people are ambitious, passionate and inquisitive, and driven by a need to deliver value and innovative solutions to our customers. We are proud of our organizational culture which encourages us to embrace each other’s strengths, and respect everyone’s ideas.
At RSA, our desire to be the best has created an exceptional company in which you can build and advance your career. RSA is proud to be ranked among Canada’s Top 100 employers in 2019 and 2020.
To join this award-winning team, and to learn more about us, visit our Careers page.
RSA, Johnson, CNS and Deeks are part of the RSA Group of Companies (“RSA”).
Position Summary
As a motivated, customer focused and team-oriented self-starter who thrives on attention to detail, you will provide prompt, courteous and effective client service to individual Group Insurance Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment
What you’ll do in the role
- Provide accurate, professional, quality Customer Service to clients groups
- Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
- Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service
- Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment
- Handle written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options
- Process transactions and monthly reconciliation for insured
- Liaise with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly
What you’ll need
• Excellent verbal and written communication skills
• Critical thinker with high attention to detail and accuracy
• Great team player who can also work independently
• Solid sense of initiative and urgency and have a desire to take on more responsibility
• Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
• Proven ability to multitask
• Effective prioritization and follow up with the ability to meet deadlines under pressure
• Good analytical, mathematical and problem solving skills
• 3-5 years’ customer service experience
• Accident/Sickness license is not necessary but will be required within 6 months of employment
• Insurance industry and Contact Centre experience would be an asset
• Bilingual, English & French would also be an asset
What you’ll receive
- A market-leading, comprehensive Total Rewards Program which includes competitive compensation and bonus, flexible benefits, and pension plan.
- Best-in-class vacation policy that includes paid volunteer, parental leave top-up programs and personal leave days.
- Strong learning culture with a focus on overall development, internal mobility and career advancement.
- Tuition reimbursement program.
- A culture that celebrates diversity and inclusion, with a strong focus on community and corporate social responsibility.
At RSA, our purpose is to Make Life Better Together and that starts with our people. We work side by side with driving energy and determination to get better every day, through industry leading thinking, and by listening to and respecting all perspectives. This is how our leaders and our people make an impact. We are forward looking, so we can adapt, evolve and improve, ultimately achieving our better, together. We are committed to creating an environment that promotes a healthy work-life balance. Our people managers and leaders successfully manage flexible work arrangements for their teams to ensure they are optimal for both the individual, and the business.
At RSA Canada, we are committed to creating a workplace where our employees thrive; where everybody counts and everyone is heard. Where you can be your whole self at work – wherever that is – everyday. To celebrate differences, not just because it’s the right thing to do, but because we believe having a diverse workforce which embraces different perspectives makes RSA Canada a more vibrant and creative place to work.
RSA is an equal opportunity employer. We provide accommodation for individuals with disabilities in the job application process. If you need assistance, please email AODA@RSAGROUP.CA. To learn more, visit our Accessibility page.
