Why Airtel?
We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.
One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.
We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before
Job Responsibilities
1. Uptime of Teleport Infrastructure ( Compression, Playout, RF & IP sub systems)
2. Network Incident Management (End to End) for Teleport Infrastructure.
3. Problem Management.
4. Planning and Execution of Change Request.
5. Proactive Monitoring & troubleshooting of customer networks.
6. Customer calls resolution within the norms.
7. Execution of all new projects at Teleport end in terms of deployment on new channels.
8. System Report generation.
9. Compliance to all quality processes.
10. Compliance to Bharti Information Security Policy
Major Challenges :
1. Customer coordination is one major challenge to deliver the services .
2. Flexibility to accommodate different customers workflow.
What specific skills and traits should this person possess?
· Should have knowledge of all Audio / Video / RF monitoring equipments.
· Knowledge and capability of supporting all IP networking standards.
· Hands on experience in Digital Headend and Teleport RF Operation.
· Hands on experience in Monitor system logs and activity on all EMS and network devices and effective MIS documentation.
· Advance Knowledge in MPEG/DVB standards.
· Coordinate with interdepartmental teams to resolve the issues at the earliest.
· Flexible, self motivated, and well-organized
· Good team player.
· Excellent interpersonal skills.
· Customer focused, achieve customer Service excellence.
· Adherence to the laid processes and work for improvement.
· Takes initiatives & encourage team for the same.
· Team player focused on team development
Purpose & Impact
The purpose of this job is to support the day to day Teleport operations.
Our Values
Alive
Think big to achieve big. Dream the impossible.
Inclusive
Believe something should exist? Make it. It’s in our nature to innovate.
Respectful
Believe something should exist? Make it. It’s in our nature to innovate.
