Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Sr. Voice Engineer
Responsibilities:
This position is for a Sr./Lead Voice Engineer who will be part of the overall Global Voice Operations team responsible for delivery of managed telephony infrastructure services. As a Sr./Lead engineer, with emphasis on pre-sales and transition engineering, responsibilities will include:
• Lead and/or assist with client facing delivery transition responsibilities to successfully onboard new Atos Voice Managed Services clients.
• Lead and/or assist with pre-sales engineering activities.
• Lead and/or assist with voice business pursuit activities by working with Solution Architects on development, evaluation and assessment of delivery models, capabilities, responsibilities matrix, and statements of work.
• Advanced Administration, configuration, implementation, operation and maintenance of Multi-vendor VoIP, Voice, and Messaging platforms.
• Advanced Administration, configuration, implementation, operation and maintenance of additional Call Center based telephony and application infrastructure.
• Tier 3 troubleshooting skills, including voice quality and network QoS. • Resolving standard and complex incidents, service requests, and problems.
• Working with Telecom providers and 3rd party hardware/software maintenance vendors. • Communicate Voice network status and provide quality documentation. • Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services.
• Support of 24×7 business critical platforms and accounts including on-call as required.
Technical skills:
• Advanced Ability to implement, configure, operate, and administer multi-vendor based VoIP, Voice, Messaging, and Communication and Collaboration platforms.
• 8-10 years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
• Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP)
• Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
• Understanding and/or supporting QoS, MPLS, VLANs, Multicast solutions.
Communication skills:
Good communication with English language. Should be able to speak fluently and understand the client communication very well. Also ability to interact direct with key client contacts. Education & Certification:
• Degree in Engineering or Computer Science or equivalent experience.
• Voice Industry or Vendor Platform Certifications. Muli-vendor platform understanding required with an emphasis on Cisco, Avaya, and Contact Center technologies.
• ITIL Foundation Certification preferred. Soft Skills:
• Ability to prioritize and achieve results while working on several simultaneous tasks and high profile activities.
• Strong problem solving skills–ability to assess a problem and quickly determine an effective course of action.
• Strong Customer Service focus.
• Ability to communicate clearly with internal and customer management, peers and vendors.
• Strong English written and verbal communication, listening, and presentation skills. • Ability to evaluate and develop documentation(pre-sales, delivery models, statements of work, technical and work level instructions).
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
