The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Supervisor, Alaska Lounge supervises the execution of daily operations for airport lounges at Alaska Airlines. As a people leader, this role assists the manager with leading and establishing priorities for the Lounge team to provide Alaska Airlines guests a superior airport and travel experience.
Key Duties
- Supervises the execution of daily operations of the Lounge.
- Assists the manager with leading and establishing priorities of the local lounge team to ensure Alaska’s lounge experience is executed in a consistent and guest-centric manner.
- Manages the daily staffing schedule, including coordinating coverage for sick-calls and leaves of absences to ensure the operation runs efficiently.
- Resolves guest complaints and accolades within 24-48 hours (e.g., emails, Alaska Listens, etc.) and provides appropriate feedback for ground operations issues.
- Responsible for monitoring expenses and reporting the budget for assigned Lounge location.
- Assists in the management of vendor relationships.
- Participates in the interview process and selection of new Lounge employees, and coordinates new hire and ongoing training for staff.
- Develops people through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
- Influences culture of team through action, presence, and reinforcement of behaviors.
Job-Specific Experience, Education & Skills
Required
- 3 years of experience in customer/guest service, guest experience, hospitality, operations, loyalty marketing or related area.
- Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
- Strong leadership and cross-sector collaboration experience and proven ability to influence large teams.
- Professional, reliable, enthusiastic, and self-motivated, with a demonstrated ability to work well under pressure with all groups while addressing people courageously, directly, and candidly.
- Experience scheduling shift work.
- Detail-oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
- Effective communication (e.g., verbal, written, and listening) skills, with ability to present data and conclusions in an organized and concise manner.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- Ability and willingness to work weekends, holidays, and various shifts, as well as be accessible for after-hour issues and emergencies.
- High school diploma or equivalent is required.
- Minimum age of 21.
- Must be authorized to work in the U.S.
Preferred
- Experience leading and managing direct reports.
- Leadership experience in the hospitality or food service industry with knowledge of food safety, sanitation and safety regulations.
- Previous airline experience.
- Knowledge of Lounge policies and procedures.
- Experience with IMAGE, SOLAR, PeopleSoft, Kronos, RosterApps, LoungeIn, Clover and My Account.
- Familiarity with Alaska Airlines culture, policies, and practices.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Total Rewards
- Competitive total rewards package
- Medical, dental and vision benefits
- 401k match program
- Monthly incentive pay plan
- Annual incentive pay plan
- Generous paid time off
- Travel privileges on Alaska Airlines & Horizon Air
Apply by 7:00 PM Pacific Time on 8/2/2021
Employment Type Full-Time
FLSA Status Exempt
Regular/Temporary Regular
Requisition ID 2021-5800
Equal Employment Opportunity Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
