The Supervisor Centralized Operations leads a team of local and/or virtual operations employees within a centralized operations or field/office operations environment. The Supervisor Centralized Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Leadership and Talent Management:
Outline and communicate employee role accountabilities and expectations. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved. Conduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs
Clearly communicate operations objectives and team/individual performance metrics. Ensure daily/weekly standups are executed. Keep employees well-informed of operational activities, initiatives and results and the impact to customers, carriers, and C.H. Robinson
Lead and/or participate in employee interviews and hiring decisions
Work with next-level manager and work force analysts to define staffing levels and work schedules. Monitor work hours to manage personnel and overtime costs
Champion organizational transformation. Work closely with next-level leader to drive effective change management and employee adoption of new tools, technology, processes and/or expectations
Business and Execution Management:
Optimize daily workflow to achieve quality and efficiency goals. Continuously monitor work and assess operational processes to identify opportunities for improvement
Act as an escalation point for exceptions and problem resolution
Communicate and ensure employee understanding of and compliance to policies, procedures and SOP’s
Ensure team’s understanding of available tools and systems to improve work processes and automation. Work with next-level leaders, operations leaders, and internal stakeholders to ensure effectiveness and/or efficiency of systems. Present suggestions for improvements to drive better performance
Build and maintain effective relationships with internal stakeholders (capacity, commercial, service line peers). As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes. Remain current on business needs and changes and customer and carrier expectations. Partner on problem resolution and work together on continuous improvement. Ensure operations team members are well-informed of business expectations and well-positioned to deliver
Build, maintain and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements. Share observations, feedback, and ideas to operations leadership
Perform operational task work and/or fill in for peer group when needed.
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High School Diploma/GED
Minimum 2 years in transportation/logistics
Minimum 1year direct people management experience
Preferred:
Previous supervisory experience
Ability to understand performance and financial metrics
Knowledge of C.H. Robinson’s services
Ability to build, manage and foster a team-oriented environment
Strong written and verbal communication skills
Ability to foster a collaborative and adaptive teamwork and communication style
Previous experience working on projects and initiatives with individuals outside of peer group
Strong problem solving and conflict resolution skills
Ability to effectively communicate to both internal and external audiences
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
