Are you detail-oriented, service-savvy and a problem-solver? If so, we might have the role for you!

CH Robinson is looking for a Support Staff member. In this role, you will be reviewing customs documents, identifying discrepancies, support the team in customs audits, and completing data entry. If you’re looking for a position where you can use your attention to detail to solve errors, then this is a great opportunity for you.

If this all sounds good, let’s talk more about what you’ll be working on.

Responsibilities:

Maintain Operational Excellence

• Receive and review customs documentation to identify any discrepancies
• Process Detailed Adjustment Statement in the system
• Ensure Detailed Adjustment Statement payment are submitted to customs by the due date
• Receive and prepare files for all the post-entry projects
• Demonstrate ability to prioritize tasks daily responsibilities
• Issuing invoices for all post-entry projects
• Data Entry – Format forms / spreadsheets and complete accurate data entry
• Reporting – Run and provide reports as requested
• Filing / Copying – Correctly file and organize documents; utilize office technology and resources
• Sorting and Organizing – Keep a neat workspace and manage files
• Scanning – Prioritize requests and provide prompt, accurate information
• Misc. Tasks – Complete other duties and projects as assigned

Facilitate Relationships:

• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
• Ensure prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
• Promote a positive working relationship for all team members 
• Collaborate with post-entry staff and adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service

Required Qualifications:

• High school diploma or GED equivalent
• Must be bilingual in English and French
• Excellent systems knowledge: Microsoft Office Suite Programs, Excel literate

Preferred Qualifications:

• Customs experience
• Values ​​a diverse and inclusive work environment
• Two years of administrative experience in the international freight industry preferred, however applicants with entry-level experience and relevant schooling may also be considered
• Effective communication skills
• High level of attention to detail and accuracy
• Ability to prioritize, multitask and manage time effectively
• Values ​​a diverse and inclusive work environment

If this sounds like the job for you, let’s talk! We can’t wait to hear from you!

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Are you thorough, service savvy, and problem-solving? If so, we could have a job for you!

CH Robinson is looking for a member of its support staff. In this role, you will review customs documents, spot irregularities, support the team in customs audits and perform data entry. If you are looking for a role where you can use your thoroughness to solve mistakes then this is a great opportunity for you.

If that’s okay with you, here’s what your job will be.

Responsibilities:

Maintain operational excellence

• Receive and review customs documents to spot irregularities
• Process detailed adjustment statements in the system
• Ensure payment of itemized adjustment statements is submitted to customs by the deadline
• Receive and prepare files for all post-entry projects
• Prioritize tasks and take on daily responsibilities
• Issue invoices for all post-entry projects
• Enter data – forms / spreadsheets and perform precise data entry
• Produce Reports – Produce and provide reports on demand
• Classify / Copy – Classify and organize documents correctly; use office technology and resources
• Sort and organize – Keep your workspace clean and manage files
• Analyze – Prioritize requests and provide accurate information quickly
• Perform various tasks – Perform other assigned tasks and projects

Facilitate Relationships:

• Demonstrate proactivity, professionalism, clarity and reliability towards our peers and clients in written and verbal communications
• Ensure you respond promptly to customer inquiries and follow up on issues until they are resolved to customer satisfaction
• Promote positive working relationships for all team members 
• Collaborate with post-entry staff and demonstrate a high level of operational excellence in relation to punctuality, accuracy and customer service

Mandatory skills:

• High school diploma or equivalent general education
• Must be bilingual (French and English)
• Very good knowledge of the programs of the Microsoft Office range and mastery of Excel

Preferred skills:

• Customs experience
• Two years of administrative experience in the international freight industry is preferred, but applicants with sufficient experience and relevant education may also be considered
• Effective communication skills
• Great thoroughness and precision
• Ability to prioritize, multitask and manage time effectively
• Recognition of the importance of a diverse and inclusive workplace

If this job seems perfect for you, let’s talk more! We can’t wait to get to know you!

Social advantages

We offer excellent benefits including medical and dental insurance, prescription drug insurance, paid vacation, disability insurance, life insurance, pension plan, stock purchase plan for employees and the opportunity to thrive in a Fortune 500 company.

Benefits

We offer excellent benefits including medical and dental insurance, prescription drug coverage, paid time off, disability insurance, life insurance, a retirement plan, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.

About CH Robinson

From the produce you buy, to the water you drink, CH Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.