Responsibilities:
• Challenging support role involving Application Support, Root Cause Analysis, Automations, Solution Proposals, Platform Support & Resiliency
• Accountability & responsibility over deliveries – Platform Upgrades / Migration, Automation & Instrumentation, Resiliency & Performance Improvement, Process Adherence & Improvement, Efficient Decision Making with Partnership / Stakeholder Management
• Production & Platform support involves being on standby for providing 24×7 support & responsible to maintain high availability of the systems & applications
• Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews
• Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
• Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Directs gathering of performance statistics to assist in determining hardware, software and tools needed to support projected transaction volumes, response time and system availability targets
• Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
• Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / workarounds on time
• Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs.
• As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff
• Assures quality, security and compliance requirements are met for supported technology domain
• Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times
• Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
• Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be ready to work on weekends.
Market Skills and Certifications
Essential Qualifications:
• Dynamic Professional with min 5-8 Years of experience in technologies – Informatica (ETL), Teradata/Oracle Exadata(DB), Cognos/BI Reports
Desired Qualifications:
• Hands on experience on banking applications
• Scheduling Tools Preferably Autosys
