Job Summary
Responsible for managing the complete life cycle of straight-forward to moderately complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress-to-plan, as well as tracking critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Works with moderate guidance in own area of knowledge.
Job Description
The technical account manager role has two core strands – being accountable for in-life clients’ queries (Account Management) regarding Freewheel Products and managing the implementation of Freewheel products (Project Management). Our clients are companies such as Sky, Channel 4…
Responsibilities:
Account Management (60%)
- Be the main point of contact for the day-to-day client’s queries in all their interactions with FreeWheel Publisher products and services.
- Work with the client service team and product team to report to international and external stakeholders about tasks and progress on issues.
- Work closely with all of the internal team to ensure the timely resolution of all issues.
- Analyse problems and provide big-picture vision to help with solving issues .
- Analyse recurring issues to bring underlying problems to the surface.
- Advocate client’s needs to the product and engineering teams, adding qualification, extra context and information to the ideas forum.
- Escalate projects updates, issues and upsell opportunities to the Customer Success Manager as appropriate.
- Support the Customer Success Manager with the identification of new or expanded customer opportunities and on the organisation of quarterly business reviews.
- Ensure processes for operations are clear and effective.
- Monitor and ensure compliance with operational standards.
- Build and analyze regular reports for measuring operational KPIs and yield management KPIs.
Project Management (40%)
Manage all ongoing projects for new and existing clients. This includes:
- Manage a portfolio of ongoing projects that can range from initial project scoping through to completion.
- Understand the business use cases for all projects in order to best execute according to the client’s needs.
- Maintain up-to-date project documentation, such as the Project Plan, RAID Log and meeting notes.
- Track and manage task completion for the Project Team throughout the project with a focus on quality and outcome.
- Effectively and timely report to management and clients about project status and progress.
- Work in conjunction with many internal FreeWheel teams, including Solutions Engineering, Product Management and Advisory Services to execute against projects.
- Collect and share information, rapidly applying lessons learned to help us continuously improve.
- Contribute to the evolution of processes and best practices in project management.
About you:
We are looking for someone with the following attributes:
- At least 3 years of experience working in a client-facing account manager or project manager capacity
- BA/BS in computer science or equivalent degree required
- Demonstrate a track record of managing and developing a portfolio of large accounts
- Demonstrate a track record of exemplary project management skills
- Very strong written and verbal communication skills
- Excellent presentation skills and experience of presenting to senior management
- Fluent in English. Fluency in Spanish would a strong plus
- Willingness to travel up to 15% of the time (varies by month)
- Are looking for a fast-paced, entrepreneurial working environment with a clear leader the television advertising technology space
About FreeWheel
FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit www.freewheel.com, and follow us on Twitter and LinkedIn.
Education
Bachelor’s Degree
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
