Position Summary
The role of a B2B TAM is to become the technical subject matter expert in Samsung B2B solutions – in particular Samsung Knox and Android. The TAM will be expected develop propositions in key industry verticals which consists of Samsung hardware, B2B products and services + partner solutions and evangelising these vertical propositions to local subsidiaries and customers to drive Samsung software & service sales and awareness.
Key skills required include:
Samsung mobile B2B familiarity; Technical knowledge in various industry MDMs, UEMs & EMMs; Ability to understand the end-to-end solution; Ability to quickly assess Enterprise IT & Mobility environments; Ability to train and demonstrate to internal teams and customers – be the trusted partner; Focus on customer issue troubleshooting and contributing to successful solution delivery.
Please note that after the pandemic this role will require international travel approx. 15-20% of the time.
Role and Responsibilities
Key Responsibilities:
The main tasks you are expected to perform include, but are not limited to:
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Champion your assigned industry vertical and architect B2B propositions consisting of Samsung hardware, B2B products and services + partner solutions
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Make sure you keep up-to-date with the latest Samsung B2B products and technologies
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Serve as a principal technical liaison between HQ product management and R&D teams
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Gather local vertical trends and critical product issues making sure local feature enhancement requests are addressed and influenced into product roadmap
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Provide technical training and hands-on demonstrations to the internal teams and customers.
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Support Key Account Managers with sales opportunities and drive Samsung solution and services sales
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Running proof of concepts. Providing direct support to customers during pre-sales and rollout phase
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Create technical product documentations, knowledge base and guides for internal and external audiences
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Troubleshooting customer issues and providing 1st & 2nd line support to local subsidiaries and customers
Skills and Qualifications
Skills and Qualifications
To be successful in this role you ideally:
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Understand product management and have experience in vertical industries such as Healthcare, Education, Retail, Manufacturing and Logistics
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Have a good technical understanding and experience in various MDMs, UEMs and EMMs
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University degree in engineering or a related discipline (or an equivalent period of industrial experience).
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Disciplined in running projects and the ability to manage multiple projects
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Must be technically hands-on and able to provide live demonstrations of products
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Good communication and presentation skills
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Experience of working in matrix teams across different cultures and time-zones
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Good underlying knowledge of Android and Samsung Knox is an advantage
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Understand and interpret an organisation’s appetite to risk when proposing solutions
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Must be a committed, driven and quick-learning team player
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EU language(s) desirable
Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer
