Technical Specialist

This is an excellent opportunity for an experienced Technical Specialist / Field Service Representative  / Engineer or Biomedical Scientist to join the world’s leading supplier in In-Vitro Diagnostics. The scope of this role will be to provide technical support to our UK & Ireland customer together with our affiliates, for Roche Professional Diagnostics and Work Flow instruments portfolio. The successful candidate will support customers in Sweden and Norway, as well as other countries, and therefore fluency in Swedish or Norwegian is required.

What you can expect

• To support our national and international customers and field employees on the telephone
• Handle customer enquiries from the acceptance of technical product problems through to case resolution
• Be the interface between customers, field force and global divisions, and deliver sustainable solutions for complex support cases. In this way, you ensure a results-oriented and first-class service for our customers
• Assume independent responsibility for new product launches and technical product changeovers for our customers
• Continuously monitor the process and quality of our services and therefore deliver an important contribution to improving the service quality
• Conduct customer and employee trainings in the customer support centre and in the customer laboratory
• As a specialist, you support our field service representatives on site during complex situations

Who you are

• You are an engineer or a technician (e.g. in electrical engineering or medical technology) or have a relevant Biomedical Scientist degree with a keen interest in engineering
• You have gained several years of work experience in the medical, technical environment through customer care/support or through your experience as  a laboratory scientist, technician, or medical technical assistant
• You are familiar with medical analysis systems and quality assurance
• You are enthused about challenging technologies (combination of robotics, electrical engineering, fluid systems and medical issues)
• You have in-depth knowledge with regard to the systems and reagents used in laboratory medicine
• You are fascinated by technical problems and you always present good solutions quickly
• You enjoy being a competent contact partner for customers and colleagues
• You distinguish yourself with excellent communicative and analytical skills combined with high customer focus, team orientation and self-initiative

In return, we will offer you a competitive salary and benefits package and a first class, industry recognized product training program with continuous professional development. We offer a relocation package for those who wish to be based in the UK Burgess Hill office, however, we are also offering the opportunity to work remotely for those who do not wish to relocate long-term. There will be intensive initial introduction training for the first six months of the position some of which will be in our European training centre as well as remotely. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations.