Shimano has been providing superior cycling products globally for almost 100 years. We are looking to employ the very best to match the quality of the product ranges we represent in the New Zealand market.
Located in Albany – Auckland, this expanding international organization has created an exciting opportunity for a Customer Service expert who is passionate about not only our products but providing the ultimate service and solutions for our customers.
Key responsibilities include but are not limited to:
- Responding to all incoming and outgoing communication efficiently from retailers & consumers through various channels and platforms such as, phone, email and B2B
- Provide appropriate technical assistance and solutions based on incoming requests
- Assist in regular updating and maintenance of B2B platform
- Assist in the achievement of all sales targets
- Maintaining and building relationships with our dealers and sales reps
- Communicate current offers and maximize on sales opportunities
- Assist with warranty claims and requests
- Highlight any product concerns to supervisor
To be considered for this position we would envisage you would meet the following criteria:
- Excellent communication and customer service skills
- In depth technical knowledge of Shimano product lines
- Retail/wholesale experience within the bike industry
- Dedicated team player with initiative
- Motivated hard worker
- Passionate cycling enthusiast (desirable)
- Computer literate
This position provides an opportunity to be part of a global company within the cycling industry. We offer excellent working conditions, a competitive salary, staff discounts and a dynamic work culture.
