What you will be doing
- Troubleshooting technical problems reported by HID Global customers.
- Advise Senior level technical and management personnel at the customer site, independently negotiating resolution to issues that may span both the business and technical realm.
- Complex customer environments are meticulously reproduced, and problems vetted before logging bugs with our Engineering teams.
- Frequently advise the Engineering team on the true nature of the issue.
- Deliver timely and detailed communication to all parties is critical while case ownership and
- Drive issues to resolution through the customer and other departments is required.
- Deal with escalated issues with our most valued customer
What we are looking for
- 8+ years of experience in a progressively more responsible technical role
- BS in Computer Science or related degree, or equivalent education plus relevant work experience
- Broad based operating system experience (Windows), including familiarity with enterprise software environments and client-server architecture.
- Advanced MS SQL Database experience including configuration and tuning
- Directory experience
- Programming and-or scripting experience
- Establishing and maintaining client – server environments, including troubleshooting configuration and networking issues
- Database operations to include reading and writing basic to intermediate database SQL queries and troubleshooting connection issues
- Web authoring environments, including troubleshooting in Tomcat or IIS environments.
- Advanced customer service soft skills such as customer empathy, diplomacy, and problem ownership as well as the ability to effectively communicate with senior leadership both within the company and at the customer company
- Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise
- Comprehend and triage issues encountered during deployments or initial testing
Why Should You Apply?
- Excellent terms and conditions
- Flexibility
- On-the-job training and development
- Work as part of a global team
