Technical Support Engineer I – Day Shift

Job Description

Ready for a fascinating and thrilling challenge? Ready to enter the world of Healthcare-IT? Ready to be part of something that really matters? As a Technical Support Engineer I in the Immediate Response Center (IRC) you are part of a Mission Critical team that supports software, hardware and system solutions. After an intensive training period you will be able to work client’s incidents independently and use your technical knowledge to understand the structure and location of an issue. You will be responsible for analyzing, documenting and creating a solution for complex client tickets in a timely manner. You will also be responsible for monitoring system and application alarms and diagnosing the issues on client domains. You will be in close contact with other Cerner teams, and thus be able to work across teams for the benefit of our clients in one of the most complex fields of information technology.

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