At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.
We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
• National Location
• WFI Distribution
The Role
The purpose of the role and your unique contribution is to provide leadership through your technical expertise and knowledge. Your decision making, guidance and mentoring will support the effectiveness of our market facing underwriters including oversight of risk selection and acceptance.
Your role will interact with our customers and partners and will ensure we maintain strong relationships that develop opportunities and deliver excellent customer experiences. Your decisions on complex risk selection and appetite will be critical in delivering our Insurance margin, growth and retention targets. Through your role, we will be able to deliver a consistent customer experience across the WFI brand.
Key Responsibilities
• Consistent execution of the Underwriting Strategies that delivers on profitability, growth and retention for the WFI Brand
• Advise and influence of the Underwriting Strategies using your technical experience and market knowledge
• Identify issues or opportunities and provide solutions
• Through your understanding of the complexity of our customer risks, your role will develop solutions to enhance our performance and propositions in the market
• Lead, motivate and inspire team members to deliver exceptional customer service through coaching, mentoring and development activities
• Through your underwriting and the referral process, manage our adherence to pricing, risk selection and acceptance guidelines
• Develop and maintain relationships with key stakeholders (internal and external) to optimise outcomes, generate opportunity and resolve complex issues
• Through the underwriting referral process and pro-active engagement, support the technical development and capability of our Sales Team
• Analyse and implement improvements to underwriting processes learned from QA
• Develop and or support the development of our appetite into new or emerging opportunities and identify risks on areas of risk that should be curtailed
Skills & Experience
• Solid experience and complex understanding in Insurance
• A proven track record of successfully managing and leading a high performing team
• Strong commercial acumen demonstrating in depth knowledge of current market trends and influences
• Experience in collaborating with others to develop robust, flexible plans that deliver on expectations
• Passion for developing people and the ability to drive a continuous improvement focus
• Tertiary qualification or Insurance qualification
Ready for anything? Let’s talk.
Start your career journey with us and click ‘Apply’! Applications close on 24th August 2021
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.
IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.
