Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:
Competitive remuneration package
Modern offices and onsite parking
Exposure to world class technologies
Generous discounts on company products for multiple brands
TTI is currently seeking a Warehouse Customer Service to join our team in Sydney. Reporting to the DC Transport, Systems and CS Mgr, your key duties will include:
- Provide professional and prompt friendly service to all stakeholders
- Provide a seamless communication experience between Service Providers and Techtronic Industries Pty Limited
- Establish and develop professional customer relationships
- Become familiar with Techtronic Industries products
- Become familiar with the processes utilised by the Warehouse Team and provide information to support the resolution of Customer Experience issues
- Liaison with transport organisations to resolve issues to minimise the service impact to our customers
Skills and experience:
- Demonstrated experience in process improvement and continuous improvement with respect to receiving activities
- Experience in documenting processes and procedures
- 2 years plus experience using the SAP WM module (preferred) or a similar complex WMS system
- Experience using SalesForce CRM (essential)
- Ability to use Microsoft Office programs (desired)
